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Cover Letter For A Customer Service Call Center

Call Center Cover Letter

Your call center cover letter is your first introduction to the employer. The main objective of your cover letter is to get the reader's attention and make sure your call center resume and job application receive the necessary consideration.

The employer starts evaluating you the moment you make contact, that's why your cover letter introduction is key to the entire job search process.

Demonstrate your understanding of what the employer is looking for by highlighting those skills and strengths that meet the stated requirements of the job opportunity.


CALL CENTER COVER LETTER



Your Name
Your Address
Your Contact details (phone and email)

Date

Joshua Stevens
Hiring Manager
ABC Company
21 Industry Plaza
New York, NY 10021

Dear Mr Stevens

In response to your job posting for a Call Center Representative, I am forwarding my resume for your review and consideration. I am confident that this position will make optimal use of the extensive skills and capabilities I have developed while working in a high-volume call center over the last X years. These include:

  • Proven ability to resolve issues efficiently under stressful conditions displaying a high degree of tact and professionalism.
  • History of success in both inbound and outbound call center functions.
  • Outstanding customer service and communication skills ensure the highest level of customer care.
  • Demonstrated analytical and problem solving skills together with the ability to make sound evaluative judgments.
  • Track record of meeting and exceeding quality assurance expectations and standards.
  • A reputation as a team player who develops and maintains positive working relationships.
  • Demonstrated flexibility regarding working hours
  • Comprehensive computer skills including MS Office and CRM database applications

I believe I can make a valuable contribution to the efficiency and success of your call center and look forward to meeting with you for an in-depth discussion.

Thank you for your time and consideration.

Sincerely

Joe Jobseeker

Customize your cover letter to the specific job opportunity. Always include a persuasive cover letter with your call center resume.

This call center job description will ensure you include the relevant information in your cover letter.

Call Center Cover Letter Tips

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Be the best prepared candidate for the call center interview.

Call Center Interview Questions

Job Interviews > Sample Cover Letters > Call Center Jobs

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(Manager’s Name)

HR Manager

Company Name

Company Address

Date
Dear Mr./Mrs./Ms. (Manager’s Name),

I am writing to you with regards to the recent Customer Service Representative’s position that I saw advertised on(Website’s Name).

I have more than 5 years of part-time work experience as a Customer Service Representative and have a successful track record of problem solving, communication, and decision making skills. I am confident that I am the best candidate for your vacancy. My present position of telephone sales representative at Palmetto Carriage has taught me the significance of clear communication and friendly service over the phone. In my current role, I resolve customer problems, give sales pitches, and take accurate notes of conversations with patrons. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success.

I am a highly methodical, amenable, and results orientated team player who is experienced in taking inbound calls from customers regarding products and services. I have also worked as a Bellhop at Charleston Place Hotel, where I successfully incorporated my solid communication skills to effectively interact with a vast team of people while simultaneously building rapport with visitors and guests. My duties also included taking care of physically challenged people. I demonstrated impeccable patience, care, and support while serving those with special needs.

Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application.

Sincerely,

Name

Address

T: Phone number

E: email address

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